HELP CENTER
Frequently Asked Questions
Find answers to common questions about our hydraulic components, ordering, shipping, and more. Can’t find what you’re looking for? Our customer support team is here to help.
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Most Popular Questions
Are your hydraulic components fully tested?
Yes, every hydraulic pump and motor undergoes rigorous performance testing for pressure‑resistance, volumetric efficiency, leakage and safety. View our unit test reports for complete transparency.
How Are High Quality Hydraulic Pump Parts Produced
High‑quality hydraulic pump parts are manufactured by precision CNC machining and professional heat‑treatment. Each part follows OEM specifications, passes strict dimensional check and performance testing prior to delivery.
How is your delivery time?
Stock products are ready for shipment in 3‑7 working days. Custom‑made orders require 15‑30 working days. Multiple shipping solutions including sea, air and courier are available.
How about your price level?
Our hydraulic replacement parts feature competitive pricing with consistent quality. In most cases, our prices are roughly one‑quarter of genuine REXROTH units. Final prices vary by model and order quantity. Feel free to contact us to get your exact quote.
Ordering & Shipping
Everything about placing orders, shipping times, and delivery.
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping (1-2 business days) and overnight options are available at checkout. International shipping typically takes 3-10 business days depending on destination.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order anytime by logging into your account and visiting the Orders section.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary by destination. Please note that customs duties and taxes may apply and are the responsibility of the recipient.
Can I change or cancel my order?
You can modify or cancel your order within 2 hours of placing it by contacting our support team. Once an order enters the fulfillment process, changes cannot be made, but you can return it under our 60-day guarantee.
What if my package arrives damaged?
Contact our support team within 48 hours of delivery with photos of the damage. We’ll send a replacement at no charge or issue a full refund — whichever you prefer.
Product Quality & Testing
Learn about our quality standards, testing protocols, and certifications.
How is the quality of your hydraulic spare parts?
Our hydraulic replacement spare parts are manufactured strictly according to OEM specifications. Every unit passes dimensional inspection and performance testing before delivery to ensure stable and reliable working performance.
How does the service life of your parts compare with original ones?
Our replacement hydraulic parts adopt equivalent material standards and processing techniques. Under correct installation and normal working conditions, their service life can reach close level to genuine OEM parts. Service life is also affected by operating pressure, medium and working cycle.
Is the price of your hydraulic spare parts proportional to their quality?
Yes. Our pricing is closely matched to product quality and material specifications. We offer multiple grades of hydraulic replacement parts for different budget and application demands. Higher‑grade products adopt better raw materials and stricter testing standards, which come with relatively higher costs. You may tell us your working conditions and budget, we can recommend the most suitable solution for you.
What is the warranty period for your products?
We provide a 12‑month warranty for all our hydraulic pumps, motors and replacement spare parts from the date of shipment. The warranty covers manufacturing defects, excluding damage caused by improper installation, overload, contaminated oil and normal wear‑and‑tear.
Can your hydraulic pumps and motors withstand long‑term operation?
Our hydraulic pumps and motors are built with qualified raw materials and processed in strict accordance with OEM technical standards. Every finished unit undergoes rigorous performance testing before delivery. Under correct installation and regular maintenance within the rated working parameters, they can stand long‑term continuous operation. Service life will be affected by actual working pressure, oil cleanliness and operating cycles.
Returns & Refunds
Our satisfaction guarantee and how to process returns.
What is your return policy?
We offer a 60-day satisfaction guarantee on all products. If you’re not satisfied for any reason, contact us within 60 days of purchase for a full refund. Opened products are eligible — we want you to be completely happy.
How do I initiate a return?
Contact our customer support team via email or live chat with your order number. We’ll provide a prepaid return shipping label and process your refund within 5-7 business days of receiving the return.
Can I exchange a product?
Yes! If you’d like to try a different product, we’ll process the exchange and ship the new item as soon as we receive your return. Exchanges ship free of charge.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method. Please allow an additional 3-5 business days for it to appear on your statement.
Still Have Questions?
Our hydraulic experts are here to help. Reach out anytime and we’ll get back to you within 24 hours.